THK Associates (Pvt.) Limited.

Customer Support


Frequently Asked Questions


– The shareholder/ transferor/ seller is required to verify his/ her signature on the transfer deed first, which enables him/ her to sell/ transfer the physical shares in favor of some other person or converted into Book Entry Form.

– The shareholder is required to fill all columns on the transfer deed (viz. Name of Company, Name of Shareholder(s), Folio, Certificate & Distinctive numbers, Number of Shares, Mailing Address, CNIC/ NICOP/ NTN, Mobile No. & etc.) and affix his/ her signature in the column of “Transferor’s/ Seller’s Signature” on the transfer deed duly witnessed by any adult male national of Pakistan in witness column (available for Transferor’s/ Seller’s Witness only).

– Completed transfer deed(s) along with legible copy of valid CNIC/ NICOP of shareholder may be submitted at our counters or send via Postal / Courier Service for verification of signature thereon.

– Blank Transfer Deed can be downloaded from the website of THK.

– The shareholder is required to immediately inform THK in this regard.

– After making an inquiry and review the case, we may ask few documents/ formalities such as Indemnity Bond, legible copies of valid CNIC/ NICOP of signatories duly attested by the Oath Commissioner/ Notary Public and fresh/ duplicate transfer deed regarding verification of signature on duplicate transfer deed(s).

– Specimen letter for the purpose can be downloaded from the website of THK.

The applicants are required to submit or send the following documents to THK in appropriate manner.

– Share Certificate(s), in original.
– Relevant verified transfer deed(s) after having completed the columns of buyer/ purchaser/ transferee on the transfer deed(s) and duly witnessed. The buyer must affix his/ her signature on transfer deed(s) as purchaser/ buyer/ transferee.
– Legible copies of valid CNIC/ NICOP of shareholder/ transferor/ Seller, purchaser/ buyer/ transferee and witnessing person (Male Witness).

–         Stamp/ Transfer duty should be paid by the applicant(s) in the shape of share transfer stamps as per the following manner:

–         (Islamabad/ Capital @ 1.00%), (Punjab @ 0.75%), (Sindh @ 1.50%) & (KPK @ 0.50%) of the face value of the shares to be affixed on the reverse side of transfer deed(s).
– Name of shareholder must be matched with his/ her CNIC/ NICOP.
– In case the applicants is a non-resident and desire to transfer the physical shares in his/ her name. They should also submit the Proceeds Realization Certificate for the amount of shares and transfer stamp duty remitted to Pakistan along with above mentioned documents.
– In case the applicant is a corporate body, they should be submitted the above mentioned documents together with attested copies of Memorandum & Articles of Association, Board Resolution or Power of Attorney & List of authorized signatories.

– In case the investor/ shareholder desire to get the shares deposited into Central Depository System (CDS) of Central Depository Company of Pakistan Limited (CDC), they will have to adopt the following procedure.
– Firstly, they should contact with Stock Member/ Broker/ CDC Participant/ CDC Investor Account Service for opening of CDS Account.
– The Shareholder will have to submit original share certificate(s), relevant verified transfer deed(s), legible copy of valid CNIC/ NICOP and Security Deposit Form duly signed by the Account-holder/ Shareholder to the CDC Participant. The CDC participant will initiate deposit request in CDS on behalf of shareholder.

Stamp/ Transfer duty should be paid by the shareholder in the shape of share transfer stamps i.e. @ 0.15% of the face value of the shares e.g. transfer stamps of Rs.15/- are required for deposit of =1,000= shares to be affixed on the reverse side of transfer deed(s).

– Stamp/ Transfer duty should be paid by the shareholder(s) in the shape of share transfer stamps as per the following manner:
– (Islamabad/ Capital @ 0.10%), (Punjab @ 0.75%), (Sindh @ 0.15%) & (KPK @ 0.10%) of the face value of the shares to be affixed on the reverse side of transfer deed(s).
– The CDC Participant sends the above mentioned documents to relevant Share Registrar for necessary approval into CDS.
– After receiving of above mentioned documents, the Share Registrar will review/ verify the same and give approval in the CDS within 10 days.
– In case of any discrepancy or discrepancies in the documents, the transaction ID will be rejected.
– Name of shareholder must be matched with his/ her CNIC/ NICOP and CDS Account.

– In case, share certificate(s) is/are lost or misplaced, the shareholder must immediately report to the Share Registrar through letter duly signed by the shareholder along with legible copy of his/ her valid CNIC/ NICOP.
– THK will ask the shareholder through letter for submission of necessary formalities such as publication in Newspapers, undertaking/ Indemnity, legible copies of valid CNIC/ NICOP of shareholder, guarantor and witnesses (who have signed on the Indemnity), ensure that the Indemnity Bond & copies of CNIC/ NICOP attested by the Notary Public/ Oath Commissioner.
– Non-resident Pakistani shareholder, shall provide the undertaking/ Indemnity on plain paper along with copies of CNIC/ NICOP/ Passport of shareholder, guarantor and their witnesses (who have signed on undertaking/Indemnity), ensuring that all the documents are attested/ endorsed by the Embassy of Pakistan or Consulate General of Pakistan where the shareholder is residing.

– After receipt of the required documents from the member/ shareholder, the duplicate share certificates will be prepared and issued within 30 days.
– In respect of issuance of new share certificate(s) in lieu of destroyed or defaced or mutilated certificate(s), the shareholder should surrender the same to the Share Registrar.
– Specimen letter for the purpose can be downloaded from the website of THK.

– If the shareholder desires to update his/ her registered personal data/ information (viz. CNIC number, NTN, mailings address, IBAN/Bank details, Mobile/ Landline No., Email, Zakat Status & etc.) in the record.
– The shareholder immediately communicate to the Share Registrar (for physical shares) or CDC participants (for shares in Book Entry Form) through letter duly signed as per the specimen signature registered in Company’s record along with legible copy of his/ her valid CNIC/ NICOP.
– In case of updating of Zakat status as Muslim Zakat non-payable, notarized copy of Zakat Declaration Form CZ-50 must be sent to the Share Registrar (for physical shares) and CDC participants (for shares in Book Entry Form).
– Specimen letter for the purpose can be downloaded from the website of THK.

In respect of Cash Dividend:

– The listed companies make payment of dividends through electronic mode in the designated bank account of the entitled shareholders, who have updated their IBAN (24 digits) and bank details in the register of members with Share Registrar of the Company or their relevant CDC participant.
– Those shareholders who have not updated their IBAN (24 digits) and bank details, are required to immediately provide the information in following manner, so that the dividends may be paid through electronic mode directly in the designated bank account.
– The shareholder who hold shares in physical form are requested to submit their IBAN (24 digits) and bank details to Share Registrar.
– The shareholders who hold shares in book entry form on Central Depository System (CDS) are requested to submit their IBAN (24 digits) and bank details to their relevant CDC participant and get confirmation from them.
– Specimen letter for the purpose can be downloaded from the website of THK.
In respect of Bonus Shares:

– Those shareholders who hold shares in physical form, the bonus share certificates will be dispatched to them at their registered mailing address through registered post/ courier.

– Those shareholders who hold shares in book entry form on Central Depository System (CDS), the bonus shares will be directly credited into respective CDS account maintained with CDC participant.

– In case the shareholder has not received the dividend warrant or bonus share certificates or misplaced the same, the shareholder is required to immediately report to the Share Registrar through letter duly signed by the shareholder along with legible copy of his/ her valid CNIC/ NICOP.
– The Share Registrar conducts an inquiry. If the dividend warrant(s) or bonus shares certificate(s) laying are in Share Registrar custody, due to undelivered from the postal authority/ies, the bonus shares certificate(s) will be re-dispatched to the shareholder and subsequently dividend warrant(s) forwarded to the issuer/ company for revalidation.
– In case the dividend warrant(s) or bonus shares certificate(s) has/ have not been returned to the Share Registrar as undelivered by the postal authority, the same may have been lost in transit.
– As assessments of matter the Share Registrar ask the shareholder through letter for submission of necessary formalities such as publication in Newspapers, undertaking/ Indemnity, legible copies of valid CNIC/ NICOP of shareholder, guarantor and witnesses (who have signed on the Indemnity), ensure that the Indemnity Bond & copies of CNIC/ NICOP attested by the Notary Public/ Oath Commissioner.
– Non-resident Pakistani shareholder shall provide the undertaking/ Indemnity on plain paper along with copies CNIC/ NICOP/ Passport of shareholder, guarantor and their witnesses (who have signed on undertaking/Indemnity), ensuring that all the documents attested/ endorsed by the Embassy of Pakistan or Consulate General of Pakistan where the shareholder is living.
– After receipt of the required documents from the member/ shareholder, the duplicate instrument will be issued and deliver/ dispatch accordingly.
– Specimen letter for the purpose can be downloaded from the website of THK.

– In case of death of a member/ shareholder, his/ her legal heir(s) or representative immediately send application to the Share Registrar duly supported by Notarized copies of NIC/ CNIC/ NICOP and Death Certificate of deceased shareholder for obtaining current status of Shareholding and procedure/ formalities for transmission of shares and dividends (if any).
– Share Registrar communicates the status of current Shareholding of deceased shareholder and formalities to be completed for transmission of shares and dividends (if any) in favor of legal heir(s)/ successor(s) which includes as follows.

– Photocopy of Court Order and Succession Certificate duly attested by the issuer;
or
– Photocopy of Succession Certificate issued by the NADRA as well as attested by them.
The Sindh Government has passed the Succession Law from the Provincial Assembly and National Database & Registration Authority (NADRA) is issue Succession Certificate / Letter of Administration.

– Original share certificates and un-paid dividend warrants (if any) in the name of deceased shareholder.
– Notarized photocopies of CNIC/ NICOP of all legal heir(s)/ successor(s).
– Letter of Requests duly filled and signed by all legal heir(s)/ successor(s) and Notarized, legible copy of valid CNIC/ NICOP of witnesses.
– After submission of documents, in appropriate manner to the Share Registrar, the Share Certificate(s) and dividends (if any) of deceased shareholder will be transmitted in favor of legal heir(s)/ successor(s).
– In case deceased shareholder hold shares in book entry form on Central Depository System (CDS), the legal heir(s) or representative will immediately send application to the relevant CDC participant.
– Specimen letter for the purpose can be downloaded from the website of THK.

– In case, the investor/ shareholder is maintaining shares with joint-holders and desire to update or change his/ her Shareholding Proportions for Calculation/ Deduction of Withholding Tax on Cash Dividend in the company’s record.
– The Principal Shareholder & Joint-Holders are required to communicate their shareholding proportion before the date of book closure as published by the issuer/ company (company wise manner) to the Share Registrar through letter duly signed as per the specimen signature registered in Company’s record along with legible copies of valid CNIC/ NI-COP of shareholder & joint-holders.
– Specimen letter for the purpose can be downloaded from the website of THK.

– In accordance with the regulatory requirements, it is the responsibility of the Issuer/RTA to upload the complete cash dividend information on Centralized Cash Dividend Register (CCDR) of CDC.
– The details of dividends (paid/ unpaid) as well as Zakat and Tax certificate (statement) is available on CCDR at following link;
https://eservices.cdcaccess.com.pk;
– The relevant shareholder should register or login on the portal to view the same and print the said information at their end for status of their dividends.

Usually, the amount of cash dividend has not disbursed/ paid in the designated Bank Account of shareholder through electronic mode due to following reasons;

– Incomplete IBAN & Bank details registered in the record.
– Incorrect IBAN & Bank details registered in the record.
– Title of bank account has not matched with the name registered in company’s record.
– Responded bank’s link down (Technical error).
– Responded bank not responding (Technical error).

– In case the shareholder/ applicant desire to submit their request/ inquiry/ complaint to THK online or through email.
– They should fill the Inquiry/ Complaint Form (available on the website of THK) and submit along with scanned copies of letter (containing their request/ inquiry/ complaint) duly signed by the shareholder as per the registered signature available in Company’s record and valid CNIC/ NICOP, enabling THK to do the needful accordingly.
– In case the shareholders do not submit/ provide their signed letter and valid CNIC/ NICOP, THK will not take any action on their request.
– Specimen letter for the purpose can be downloaded from the website of THK.

Shareholders Inquiry/Complaint Form:


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